All products have a 30 day return policy unless otherwise marked. The return policy for each item will be on the Additional Info tab next to the description.
To return a product you must first request an RMA (Return Merchandise Authorization) number. To request an RMA number go to your Dropship Town account dashboard and click on "My Returns" on the left side. There will be a button to get you started. This will alert the supplier that you have a return and they will respond within 1-2 business days with an RMA number and return information.
Products must be returned in their original packaging with all accessories, media, cables, chargers etc.
We will not be responsible for return shipping charges/labels unless you opted into "Returns Protection" when you purchased the product at checkout.
Returns may take up to 30 days depending on supplier. Most suppliers process returns in 1-2 weeks.
Refunds will be processed back to the original form of payment.
Types of returns and resolutions
Unwanted - A restocking fee may apply depending on if the supplier you are subscribed to charges a restock fee. If a restocking fee is charged by your supplier it will be posted on the supplier page.
Defective - No restocking fee will be charged and you will have the option of refund or replacement depending on your request.
Damaged - No restocking fee, damages must be reported within 7 days of package delivery and we will contact the supplier to initiate a damage claim with the carrier.
Missing Part(s) - In most cases we will try to get the supplier to send the missing part(s), if this is not an option it will be treated as a not as described return.
Not as Described - If a product arrives not as described you will not be charged a restocking fee. We will review the circumstances on a case by case basis and either replace the item or have it returned for a refund.
Non returnable items include but are not limited to
All sales are final with no refunds on subscriptions. If you have any questions or concerns please reach out to us before subscribing and we will be happy to answer any questions.